Officer, Retail Development

Job Summary:

• Assist in the implementation and administration of dealer competence development activities (sales, technical & part sales training) within Region Asia
• Assist to establish, maintain and coordinate the dealer trainer network within Region Asia
• Responsible for the management and administration of systems
• Support implementation of retail development processes by engaging with our distribution partners in Asia
• Support the implementation of Governance processes supporting compliance procedures

Job Content

Main Responsibilities

• Dealer competence development activities

. Coordinate with trainers and the relevant market area(s) to organise and implement sales / technical / parts sales training for dealer personnel.

. Plan, organise and implement logistical arrangements

. Support the creations of reports driving change management activities related to training methodologies

. Support events to drive competence and competitions

• Dealer network

. Liaise with dealers in Region Asia to establish a dealer trainer network.

. Organise and coordinate Train-the-Trainer programmes / activities.

. Establish key user network supporting our retail solutions

• Solution management activities for competence and retail development

. Provide admin support on user issues / requests.

. Provide training / coaching support for dealer admin users.

. Monitor and drive the adaptation of the tool and define action plans to increase overall acceptance within our distribution network

. Manage overall subscription fee payment process.

• Retail development processes

. Take overall ownership implementation of key retail processes within our distribution network

. Create reports for internal and external stakeholders

. Conduct high level processes and solution trainings within our distribution network

. Coordinate and follow-up of survey activities towards distribution & customer

. Be the regional master data managers for all related distribution data

• Perform any other duties assigned by his / her supervisor.

Key Skills

• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to work well with others
• Good decision-making skills with strong attention to details
• Ability and willingness to work independently, with limited supervision
• Strong analytical and troubleshooting skills and able to create BI reports
• Good level of presentation skills
• Industrial background is a benefit
• Attracted to technology and IT solutions
• Coordination skills supporting cross functional team activities
• Detailed oriented
• 5 years of corporate experiences
• Eager to learn and proactive attitude

Required knowledge & experience:

Education/Professional Qualifications required for the position:

• Degree / Diploma in Business, Administration or equivalent
• Excellent verbal and written communication skills in the English language
• IT savvy and proficient in Microsoft applications - Word, PowerPoint, Excel - Outlook and power BI

Additional Important Requirements:

• Committed and supportive team player
• Willingness to learn and try new things
• Able to travel whenever required