Job Summary
The role supports the daily operations in front office and resident service to ensure smooth operations and residents satisfaction.
Key Responsibilities
Administration duties:
- Compile monthly miscellaneous charges such as newspapers, laundry, carparking etc.
- Prepare monthly report for resident's birthday cake/gift.
Apartments:
- Raise job requests via FCS1 for defects reported by residents and staff.
- Conduct apartment site inspection during weekends, public holiday and after office hours.
Front Office & Cashiering duties:
- Perform check-in and check-out activities.
- Perform cashering duties which include but not limited to receive payment from residents, posting of payment transactions and miscellaneous charges in PMS.
- Prepare relevant forms and keycards for arriving residents.
Residents Matters:
- Assist with facilities bookings requests.
- Plan and executive monthly resident's activity.
- Assist with residents requests and complaints promptly.
- Provide residents with information on in-house facilities, services and special events as required.
Others
- Assist with adhoc assignments/projects assigned by Duty Managers and/or Guest Services Manager.
Key Requirements
- At least 1 year experience in hotel / serviced apartments / customer service
Education
Diploma in Hospitality Management
