Office of Organisation & Svc Excellence Exec (Customer Svc) (2-year contract)

Republic Polytechnic

Fresher

Singapore

Posted 15 hours ago

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Job Description

[What the role is]

Office of Organisation & Service Excellence – Executive (Customer Service) (2-year contract)

[What you will be working on]

As a Customer Service Executive, Your Key Responsibilities Include

Delivering personalised service to address customer enquiries through email, phone calls, live chats, and in-person interactions at the counter.
Providing friendly, professional, and efficient service to deliver exceptional customer experiences.
Identifying and addressing customers needs with the goal of achieving high customer satisfaction.
Using digital service platforms such as case management systems, live chat tools, and customer feedback dashboards to respond to enquiries and track service performance.
Supporting continuous service improvements by leveraging digital tools and customer insights.
Leveraging AI and automation tools to deliver easy-to-use services, streamline processes, and enhance overall operational efficiency.
Handling documentation and administrative tasks, including managing mail, deliveries, and printing of documents.

[What we are looking for]

To Excel In This Role, You Should Possess

Proven experience in customer service, preferably in a high-volume or multi-channel environment.
Strong communication and interpersonal skills.
Proficiency in administrative work and documentation.
Ability to multitask and handle various responsibilities efficiently.
Familiarity with digital customer service platforms (e.g., CRM systems, live chat tools, online forms) and a keen interest in using technology to enhance service delivery.
Experience or interest in AI, automation, or data-driven tools (e.g., chatbots, Power Automate, Power BI) to improve workflow and service quality is a plus.
A proactive mindset with a willingness to learn and adapt to evolving responsibilities.
Excellent organizational and time management skills.
Ability to work both independently and collaboratively with internal teams and external stakeholders This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.