Office Executive

Strategic Planning & Leadership

. Report directly to CEO

. Prepare performance reports for management

Operations

. Co-ordinate day to day operations across all government and non-government projects administratively.

. Work with Ops Manager, Ops Executive and Ops Supervisors to ensure that all manpower deployment, work schedules, and service delivery meet contractual requirements and client's expectations administratively.

. Optimise workflow efficiency and reduce operational costs

. Work with Ops Manager and Ops Executive to ensure that manpower deployment is optimal and to minimise Liquidated Damages across all government and non-government projects administratively.

. Ensure that all digital field service management software are effectively used.

. Ensure that all operational equipment deployed at all work sites are in good working condition. To facilitate maintenance and repairs with external vendors whenever required administratively.

. Work with Ops Admin team to ensure that vehicles are well maintained and serviced to ensure safety and work efficiency administratively.

. Ensure that all equipment are well maintained to ensure safety and work efficiency administratively.

. To handle any disputes or complaints that may arise from members of public administratively.

Human Resource and Team Management

. Ensure that NEA licences for staff members are up to date and renewed administratively.

. Ensure that staff members are sent for relevant courses to ensure regulatory compliance administratively.

. Oversee both online and offline recruitment efforts, making sure that all recruitment campaigns are effectively carried out

. Work with both HR Executive and external HR agencies to augment manpower with part timers.

. Ensure that company and safety policies and strictly followed

Business Development

. Provide support to BD team on preparation of tenders.

. Work with BD team on private tenders and client presentation/negotiations

. Handle and submit all government tender bids

. Attend client meetings, tenders and minutes of meeting to be taken and updated to the management if needed.

Customer Relationship & After-Sales

. Maintain strong relationship with all government and non-government clients to ensure satisfaction and contract renewal

. Handle complaints and manage service recovery in a professional manner

. Maintain and reply to all client feedback received across all digital and non-digital platforms

. Drive systematic improvements in productivity, quality standards and customer satisfaction levels, implementing best practices to enhance overall service performance

Compliance & Governance

. Work with Safety & Quality Team to ensure strict compliance with ISO standards and relevant government policies while maintaining highest standards of corporate and risk management.

. Ensure that safety policies and procedures are strictly adhered to by the operational teams across all government and non-government projects

. Assist in Conducting internal audit checks with Ops Team and Safety & Quality Team to ensure strict adherence to safety policies

Administrative

. Work with Admin/Finance Team to ensure that all insurance policies are adequate to cover all government and non-government project requirements

. Ensure that all insurance policies and relevant operational licences are renewed on time

. Ensure that all minute of meetings are recorded and accurately documented

. Ensure that season parking of all company vehicles is renewed on a periodic basis

. Ensure that all vehicular summonses are promptly paid by staff members

. Ensure that all vehicular accident reports are filed and followed up with

. Work with PDPA Team to ensure that PDPC regulatory requirements are strictly adhered to in daily operations

. Verification of all Staff OT and Purchase/Parking claims

. Verification of procurement of consumables/equipment

. Work with Finance Team to ensure that payment across all government and non-government projects are timely

. Ensure that all agreements with vendors are reviewed periodically to ensure that terms and conditions are fair and favourable to the Company

Requirements:

- Minimum Degree in Business Administration, Management or related field
- At least 2-5 years of relevant experience in operations management, business development, or leadership roles
- Strong leadership and people-management skills, with ability to lead cross-functional teams
- Proficient in Microsoft Office (Word, Excel & PowerPoint) ability to prepare reports and presentations