Job Description

Ocean Freight Operations Manager

We are seeking an experienced Ocean Freight Operations Manager to oversee daily ocean freight operations, including FCL/LCL shipments, feeder operations, trucking and haulage. The successful candidate will lead the operations team, ensure service excellence, optimise costs, and maintain strong relationships with customers and business partners.

Key Responsibilities

Oversee import and export ocean freight operations, including FCL/LCL shipments and feeder connections.
Manage shipping lines, NVOCCs, feeder operators, trucking vendors, and overseas agents.
Supervise container trucking, shipment schedules, documentation, customs clearance, and regulatory compliance.
Lead and develop the operations team to achieve operational targets and service standards.
Monitor operational costs, job profitability, detention, demurrage, and overall cost efficiency.
Handle customer escalations and resolve operational issues promptly.
Monitor KPIs, prepare operational reports, and implement process improvements.

Requirements

Diploma or Degree in Logistics, Supply Chain Management, Shipping, or a related field.
Minimum 5 years of relevant ocean freight or freight forwarding experience, including supervisory or managerial responsibilities.
Strong knowledge of FCL/LCL, feeder operations, container haulage, and shipping documentation.
Excellent leadership, communication, negotiation, and problem-solving skills.
Strong operational planning, cost control, and customer service capabilities.

Please send your updated CV to Jordan Wang at [Confidential Information] for a confidential discussion.

Referrals are welcome!

EA Licence No.: 22S1193

EA Registration No.: R1659926