Ocean Freight Customer Service Executive/Assistant

Build Your Career with Dimerco

Looking to level up Join Dimerco and unleash your potential!

We're looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams.

About Dimerco

Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia's manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe

What you'll do

• Support the Sales team by sourcing freight rates and quotations from overseas offices, agents and suppliers.
• Compile costing details to help Sales prepare quotations for customer enquiries and RFQs.
• Coordinate import/export shipments from arrival to delivery, keeping customers and internal teams updated.
• Handle overseas enquiries and RFQs promptly and accurately.
• Manage shipments for VIP customers with proactive, high-standard service.
• Liaise with internal teams, overseas offices and service providers to resolve documentation and operational issues.
• Any other assignment as assigned by Management

What we're looking for

• Minimum Diploma, Higher Nitec or equivalent in Logistics, Supply Chain, Business or a related field.
• At least 1 year of experience in freight forwarding or logistics. Fresh graduates in Logistics, Supply Chain or a related field are also welcome.
• Basic knowledge of ocean freight, Incoterms and import/export procedures is an advantage.
• Good written and spoken English. Mandarin is an advantage, as the role liaises with overseas offices and agents in Greater China.
• Proficient in Microsoft Excel and Outlook.
• Detail-oriented, responsive and eager to learn.

Why Join Dimerco

Want to be part of a company that's shaping the future of international freight and logistics

At Dimerco, your growth matters! We provide:

• Training and career support: structured programs to help you grow professionally.
• Global exposure: collaborate with international colleagues and gain opportunities to travel abroad.
• Effective communication: a flat structure that minimizes hierarchy and organizational layers.
• Cross-functional collaboration: work closely with diverse teams across regions and disciplines.
• Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics.
• Career mobility: opportunities to take on global assignments and advance within the organization.

What are you waiting for Hit apply!