OCC Operation Team Leader

Operational Oversight & Service Leadership

. Supervise Real-Time Movements: Oversee the team of operators monitoring ATC, ATO, and ATS systems to ensure the entire line maintains optimal headway and meets performance KPIs.

. Strategic Launch & Withdrawal: Orchestrate the daily rollout and withdrawal plan, coordinating with the Depot Master to prioritize train health and service availability.

. Service Level Management: Adjust service frequency and deployment strategies in real-time to accommodate passenger surges, special events (CAG requirements),or unexpected delays.

. System Performance Auditing: Review automated system logs to identify trends in dwell time deviations or signaling hiccups before they escalate into service failures.

Incident Command & Crisis Management

. Incident Commander (OCC): Act as the senior decision-maker during critical failures, directing the response strategy and authorizing the escalation of emergency protocols.

. Technical Escalation & Support: Provide expert-level trouble shooting guidance to Operators and field staff for complex faults that exceed standard recovery procedures.

. Safe Recovery Strategy: Authorize and oversee the transition to Manual or Restricted Manual modes, ensuring that all safety interlocks and Point-to-Point protections are strictly enforced.

. Power & Access Authorization: Final authority for the isolation and energization of traction power, ensuring absolute safety for personnel during emergency track entries.

Team Coordination & Communication

. Crisis Communication Management: Oversee the accuracy and tone of public announcements and stakeholder notifications, ensuring a professional and calm flow of information during disruptions.

. Inter-Departmental Liaison: Act as the primary bridge between Operations, Engineering, and Security (CASS/CAG) to synchronize maintenance windows and safety sweeps.

. Shift Briefings & Handovers: Lead Toolbox Talks and shift handover meetings to communicate system status, ongoing track works, and high-priority safety notices to the incoming crew.

. Resource Allocation: Manage the OCC roster, ensuring all workstations are manned by qualified personnel and managing fatigue/rotation during extended incidents.

Compliance, Safety & Performance

. Standard Operating Procedure (SOP) Compliance: Audit Operator actions to ensure strict adherence to safety rules and regulatory requirements.

. Incident Investigation: Lead the initial fact-finding and reporting for any safety breaches or near-miss events, identifying root causes and recommending corrective actions.

. Competency & Training: Mentor and coach Operators on system upgrades and emergency drills, ensuring the team remains response-ready for low-frequency, high-impact events.

. Quality Assurance: Periodically review CCTV footage and communication logs to ensure service standards and safety protocols are being met by the entire shift.

Requirements
. A minimum of Diploma (or equivalent qualification) in Electrical Engineering, Mechanical Engineering, or a related Engineering discipline.

5 years of relevant lead experience in executing Automated Trains from OCC.

Experience of operation within Mass Rapid Transit(MRT) or Light Rail Transit (LRT) systems is preferred, including knowledge of:

• Rolling Stock (train vehicles)
• Guideway (tracks and infrastructure)
• Power Distribution System (PDS)
• Platform Screen Doors (PSD)
• Signalling
• Communication

. Should be conversant with CAG's regulations and LTA regulations.

. Ability to work as a team with motivation, technical knowledge required for material controlling

. Proven ability to consistently get results and achieve time-sensitive goals

. Strong commitment to the job

. Ability to flexibly adapt to change and challenges, ability to work calmly under pressure and exercise good judgment

. Effective communication skills both verbally and in writing with multiple stakeholders including superiors, colleagues, contracted staff, and individuals both inside and outside the organization.

. Effective analytical and problem-solving skills.

. Able to operate computer programs under Windows such as: MS Office

. Work on 12hrs shift and irregular hours

. Available on On-call