Job Description

Highlight

Job Scope

Provide 24×7 onsite operational support for the cable landing station, optical fiber network, and other customer's critical infrastructure.
Monitor local BMS including power, UPS, cooling, temperature/humidity, water detection, fire safety and other building systems.
Monitor optical fibre network alarms and service status, and perform Level 1 troubleshooting for network and facility incidents.
Perform Level 1 troubleshooting for facility, network and operational incidents according to established procedures.
Create, update and manage trouble tickets from initial reporting through resolution and closure, escalating to Level 2/3 support or vendors where required.
Support preventive and corrective maintenance activities and perform basic M&E troubleshooting or minor repairs where appropriate.
Coordinate customer requests, incidents, changes, access and onsite support activities.
Ensure compliance with site safety, security, operational procedures and house rules.
Maintain operational records and documentation including SOP, MOP, EOP, shift logs, incident reports and service reports.

Requirements

ITE / Higher Nitec / Diploma in Electrical, Mechanical, Facilities Management, IT, Telecommunications or a related discipline.
Relevant experience in data centre, facilities, NOC, telecommunications or similar operations is preferred.
Basic knowledge of BMS, electrical/ACMV systems, UPS, cooling systems or telecommunications/fibre networks is advantageous.
Familiarity with ticketing / IT Service Management systems is advantageous.
Good communication, documentation and Microsoft Office skills.

We value all applicants and thank youfor your interest. However, please be advised that only shortlisted candidateswill be contacted.