NOC Engineer (Network Operations Centre)

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of ourNext-Generation digital solutions and services in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

Our CORE VALUES:

• Integrity
• System
• Consistency
• Forward Looking
• Humanity, and
• Environment Friendly

NOC Engineer

Work Location: East, Singapore

Job Type: 3 years contract, subject to renewal

About the Role:
To provide essential support in monitoring and maintaining the health of the network infrastructure.

Primary Responsibilities:
A) Monitor systems performance

• Monitor performance and capacity of computer systems to ensure stable operations
• Gather data for network health check reports for software and hardware teams
• Identify issues, alerts, or malfunctions in software and/or hardware components
• Prepare and documents system health check documents for software and hardware teams

B) Resolve network-related incidents

• Identify and respond to network-related incidents
• Adhere to organizational policies, procedures and protocols when resolving network-related incidents
• Administer service requests
• Escalate unresolved network-related incidents

C) Oversee service level agreements and service improvements

• Assist in developing service-level objectives and targets
• Maintain log of service level performance metrics
• Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

Job Requirements:

• Nitec or Diploma in Computer Science, Information Technology, or related field.
• Preferably with 1 year of relevant working experience in at least one of the following: Network Infrastructure, and MS Windows Server, UNIX or Linux
• Working knowledge on three or more of the following technologies: VMWARE, VDI, SAN, NAS, JP1, Backup and Recovery, Cisco routers and switches, UNIX shell scripting, SharePoint and/or Lotus Notes workflow.
• A self-initiated, highly flexible and proactive team player who can work with minimal supervision.
• Strong sense of responsibility to the customers.
• Good customer service and communication skills.
• Able to perform shift duties (12 hours rotating shifts)
• Fresh IT graduates are welcome to apply.

How to Apply:
Ready to join Thatz Apply through our NextGig job portal: https://nextgig.asia or send your resume to [Confidential Information].

Shortlisted candidates will be contacted.

Equal Opportunity Employer:
We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do notdiscriminate based on race, religion, gender, or any other characteristic.

Data Protection:
Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

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