As a Network Operations Center (NOC) Engineer, you will be responsible for real-time monitoring, incident response, and operational support of MyRepublic's broadband, voice, and mobile infrastructure. You will ensure high availability, performance, and security of critical network systems while serving as a Tier 2 escalation point for fault isolation and resolution. This role involves proactive surveillance, provisioning, and troubleshooting of IP-based services across enterprise and consumer networks.
How you'll contribute to MyRepublic's success:
- Monitor network health via NMS, SNMP traps, syslogs, and real-time telemetry to detect and respond to faults.
- Serve as the first responder to any network service difficulty, offering immediate
- troubleshooting and resolution
- Manage and resolve Tier 2 tickets involving escalated broadband, voice, and mobile network issues.
- Provision and maintain enterprise services (e.g., IP transit, DIA, L2VPN, L3VPN) including device-level CLI and cloud configurations (routers, switches, firewalls, APs).
- Perform root cause analysis and implement corrective/preventive actions for network incidents
- Ensure timely incident handling and service requests in accordance with SLAs and SOPs.
- Coordinate with upstream carriers, NNIs, and wholesale partners for service provisioning and fault isolation.
- Handle vendor escalations, RMA processes, and maintain strong follow-up for resolution within SLA
- Maintain network documentation, topology diagrams, and configuration baselines.
- Utilize packet-level diagnostic tools (e.g., Wireshark) for deep IP troubleshooting.
- Contribute to internal process improvements and knowledge base development.
- Participate in a 24/7 rotating on-call schedule for after-hours support.
We think you'll fit in great with us if you:
- Diploma/Degree in Computer Engineering, Electronics & Communications Engineering, or related field.
- Solid understanding of IP networking (TCP/IP, VLAN, routing, switching, BGP, OSPF).
- Hands-on experience with enterprise-grade routers, switches, firewalls (e.g., Cisco Meraki, Zyxel, Cisco, Juniper, Fortinet, MikroTik).
- Familiarity with network monitoring and troubleshooting tools (e.g., Zabbix, SolarWinds, Wireshark).
- Knowledge of service provisioning (e.g., DHCP, static IP, NAT).
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work in a fast-paced, 24/7 operational environment.
- CCNA, JNCIA, or similar certifications are a plus.
From being the first to launch 1Gbps broadband plans and the first network optimised broadband service for gaming in Singapore, to crafting workplace practices that put wellbeing at its core, our values guide us in everything we do at MyRepublic. It's the secret sauce that makes us tick. If you espouse the following, we know you would fit in great with us:
Never Settle: We dream big. We are constantly curious and embrace bold ideas.
Stronger Together: We create together. We win together, we fail together. We grow together, we celebrate together. We are at our strongest together.
Empowered to Deliver: We deliver on our commitments. We are empowered to move fast and with confidence to get the right things done.
We Care: We care for ourselves, one another and our customers. We value authenticity and embrace differences. We create the space to recharge, connect and explore to bring our best selves to work.
