Responsibilities
- Support daily New Business Administration operations, including CDD clearance, free-look processing, counter-offer preparation, fund calls, and refund processing.
- Review and understand business requirements and functional specifications for system enhancements and projects.
- Conduct end-to-end User Acceptance Testing (UAT), including test execution, data entry, validation, and results verification.
- Identify, document, and track defects, working closely with Subject Matter Experts (SMEs) to ensure timely resolution.
- Perform pre-release and post-release validation for new products, workflow changes, and system enhancements.
- Coordinate and obtain sign-off from relevant stakeholders for system and product releases.
- Prepare user guides, training materials, and operational documentation for new systems and products.
- Collaborate with cross-functional teams including Operations, Risk & Compliance, Product, Marketing, Distribution, Finance, and IT.
- Support process improvement initiatives and contribute to operational excellence.
- Perform ad hoc administrative and project-related duties as assigned.
Requirements
- Diploma or Degree in Business, Finance, Insurance, or a related discipline.
- Minimum 1-3 years of experience in life insurance operations, New Business Administration, or a related function.
- Experience in User Acceptance Testing (UAT), system testing, or project implementation is good to have.
- Good understanding of life insurance new business processes and operational workflows.
- Excellent analytical, problem-solving, and organizational skills.
- High attention to detail with the ability to manage multiple priorities and meet deadlines.
- Proficient in Microsoft Excel; knowledge of other Microsoft Office applications.
- Ability to work independently while collaborating effectively within cross-functional teams.
- Self-motivated, proactive, and capable of delivering results with minimal supervision.
Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374
Your Safety and Data Security Matter to Us
ManpowerGroup is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact [Confidential Information].
Please note that your response to this advertisement and subsequent communications with us will constitute informed consent to the collection, use, and disclosure of personal data by Manpower Singapore for recruitment and employment-related purposes, in compliance with the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit: https://www.manpower.com.sg/privacy-policy.
