Job Description

Key Responsibilities

Build strong relationships with end users and internal stakeholders to deliver excellent customer service.
Attend to daily enquiries regarding handset pricing, billing, and handset familiarisation.
Identify customer challenges and recommend suitable solutions.
Manage onsite mobile handset inventory and update stock records.
Prepare monthly sales reports and participate in weekly sales meetings.
Coordinate with our Indoor Sales Support, 4C, and Customer Service Operations to support sales activities.
Manage customer emails, portal updates, and system tickets, including tracking, follow-up, and closure.
Maintain ticket data in Excel and prepare weekly activity updates using PowerPoint.
Support onsite network troubleshooting and antenna installation coordination when required.
Create invoices and upload purchase orders through Taulia for payment processing.
Upload end-user contact details to the customer's Yammer portal.

Minimum Diploma in Business Administration, Sales, Marketing, or a related discipline.
Proficient in Microsoft Excel, particularly PivotTables and VLOOKUP.
Strong organisational skills and attention to detail.
Able to manage multiple tasks, follow up on outstanding issues, and work with different stakeholders.

All interested candidates are invited to email your resume in MS Word format to:

[Confidential Information]

Jenny Ng Zhern Ing

Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.