Key Responsibilities
Act as the subject matter expert for Loyalty products and solutions for the AP region
Design loyalty solutions for new client opportunities by deeply understanding client needs and be able to articulate the solutions at the commercial and technical levels
Collaborate with different teams to solution for client implementations in the AP region and on solution development, platform improvements and issue resolution
Build a repeatable and scalable delivery approach to customer engagement solutions, encompassing the understanding of clients innovation agendas and unique needs for loyalty solutions
Manage, deliver, and track projects through each phase of the project life cycle through to successful completion, with oversight.
Maintain product documentation
Generate reports for clients and working with the Consulting and Analytics team to generate insights on portfolio performance for tracking along with data insights for prospective merchants
Oversee the contract process with clients and vendors, manage administration of Statements of Work and Purchase Requisitions, and coordinate with Finance and Billing on required documentation and processes
Other ad hoc duties as assigned
Job Requirements:
Minimum Degree in related field
Minimum 8 years of professional experience in payments, banking or payment processing, having performed product management, pre-sales and solutioning roles
Demonstrated expertise in planning, executing, and overseeing the implementation of product solutions/projects from conception to launch
Experience managing regional stakeholders and multi-vendor environments
