Job description
Job Responsibilities:
Become the subject matter expert for the Rewards Platform and other loyalty solutions for the AP region
Design VRP solutions for new client opportunities by deeply understanding client needs and be able to articulate the solutions at the commercial and technical levels
Collaborate with Hub and Market teams to solution for client implementations in the AP region
Collaborate with Partner teams and technology teams on solution development, platform improvements and issue resolution
Build a repeatable and scalable delivery approach to customer engagement solutions, encompassing the understanding of clients innovation agendas and unique needs for loyalty solutions
Manage, deliver, and track projects through each phase of the project life cycle through to successful completion, with oversight.
Generate reports for clients by working with partner team to generate insights on client/VRP performance
Support team compliance with quality, security, operational resilience, and other non-functional requirements
Oversee the contract process with clients and vendors, manage administration of Statements of Work and Purchase Requisitions, and coordinate with Finance and Billing on required documentation and processes
Other ad hoc duties as assigned
Job Requirements:
Minimum 5 years of professional experience in payments, banking or payment processing, having performed product management, pre-sales and solutioning roles
Loyalty knowledge and relevant experience in Loyalty and Benefits space is critical.
Demonstrated expertise in planning, executing, and overseeing the implementation of product solutions/projects from conception to launch
Solid experience with project management tools and methodologies.
Strong data analysis skills and numerical proficiency
Strong technical acumen, with the ability to understand and communicate technical concepts and issues clearly
