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Network Technical Support Analyst

Fresher
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  • Posted 9 hours ago
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Job Description

  • Provide on-site support for network and infrastructure incidents, including physical troubleshooting and diagnostics.
  • Collect and relay technical data to offshore network engineering teams for deeper analysis and resolution.
  • Escort vendors for equipment delivery, installation, and RMA handling, ensuring compliance with site protocols.
  • Perform network monitoring and basic troubleshooting using tools such as ServiceNow and vendor dashboards.
  • Support project execution tasks such as equipment staging, cabling, and asset lifecycle tracking.
  • Ensure adherence to corporate IT standards, safety protocols, and site-specific access requirements.
  • Participate in after-hours support on a rotational basis, as needed.
  • Maintain accurate documentation of work performed and escalate issues appropriately.

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About Company

Job ID: 144499695