Network Support Engineer

Job Description:

1. Front-line support for customer inquiries and issues via email and phone
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite
3. Effective escalation to Level 2 or product vendor for action and resolution
4. Able to handle flexible working hours on demand basis and
5. Maintain rapport with customers and competence in managing vendors and
6. Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Entry level are welcome to apply