Network Support Engineer

Role Overview

We are looking for a Network Support Engineer to join a dedicated 24x7 operations team supporting a highly available, mission-critical infrastructure environment. The role will focus on system availability, incident response, preventive maintenance, troubleshooting, software validation and operational support in accordance with defined service levels.

Key Responsibilities

• Monitor and maintain the availability, performance and reliability of mission-critical systems.
• Diagnose and resolve hardware, software and infrastructure incidents within agreed SLAs.
• Perform preventive and corrective maintenance, system health checks and configuration verification.
• Conduct software validation, functional testing and system checks following upgrades, patches and fixes.
• Maintain accurate records of incidents, maintenance activities, system configurations and technical documentation.
• Manage onsite spare parts, equipment inventory and asset/serviceability records.
• Coordinate with vendors for equipment maintenance, calibration and technical support.
• Support root-cause investigations and continuous service improvement initiatives.
• Participate in a 24x7 rotating shift and standby/on-call roster based on operational requirements.

Requirements

• Diploma or Bachelor's Degree in IT, Computer Engineering, Electronics Engineering or a related discipline.
• 1-2 years of experience in IT infrastructure or technical systems support.
• Experience with one or more of: Windows/Linux, networking, firewalls, VMware/Hyper-V, Active Directory, UPS, PIM/PAM or hardware troubleshooting.
• Familiarity with ITSM, incident management and change management.
• Experience in a high-availability or mission-critical environment is an advantage.
• Strong troubleshooting, communication and documentation skills.
• Comfortable working in a 24x7 shift environment and responding to operational requirements.
  

Working Arrangement

The role follows a rotating schedule of 3 consecutive working days followed by 2 days off, then 2 working days followed by 3 days off, to support continuous operational coverage. Employees may also be required to participate in an on-call/standby roster, with requirements communicated based on project and operational needs.

WeiTing, IHRP-CP

Account Lead - Account Servicing-Staffing
Personnel Registration No.R1981023

Adecco Personnel Pte Ltd

1 Scotts Road, Shaw Centre #18-08, Singapore 228208

UEN: 198500164K | EA Licence No.91C2918