Job Summary:
Support cross-border network operations, service quality, and customer issue resolution for telecom services across ASEAN.
Key Responsibilities:
- Provide responsive technical support and issue resolution for enterprise customers across the ASEAN region.
- Manage fault escalation and coordinate troubleshooting with internal teams and regional telecom partners.
- Monitor MVNO and data transmission platforms, ensure operational stability and resolve platform-related incidents.
- Drive service quality improvements through analysis of network performance and coordination with cooperative operators.
- Prepare and present network operation reports, track key issues, and propose improvement plans based on data insights.
Requirements:
- Education: Bachelor's degree or above in Telecommunications, Electronic Engineering, Network Engineering, or related disciplines.
- Experience:
At least 1 year of relevant experience in telecom service operations, NOC support, or customer-facing technical roles.
Strong candidates with internships or project-based experience in telecom service delivery will also be considered. - Knowledge:
Solid understanding of IP networking, transmission systems, and mobile network/MVNO platforms.
Familiarity with incident management processes and post-sales technical support. - Skills:
Excellent communication and coordination abilities.
Strong project ownership and accountability mindset.
Able to handle high-pressure, time-sensitive service situations with professionalism. - Language:
Proficient in Mandarin and English (required for coordination with technical support teams based in Mainland China).
Other Information:
- This is a full-time role based in Singapore.
- Open to individuals with relevant technical and customer service background in telecommunications.
- Immediate availability preferred.
