Network / Security Automation

The Managed Services Cross Technology Engineer (L2/L3) - Network / Security Automation is a developing or seasoned engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.

Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2/L3) is able to restore service to clients.

The primary objective of this role is to proactively work on automation aspects of work focusing on Network / Security relating to the operations. Also to work on client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).

The Managed Services Cross Technology Engineer (L2/L3) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

Key Responsibilities:

. Network - Automate the provisioning, configuration, and testing of network infrastructure (routers, switches, firewalls, load balancers).

. Develop and maintain CI/CD pipelines specifically for network code and configurations.

. Utilize Infrastructure as Code (IaC) tools like Terraform or Ansible for network deployment.

. Implement network monitoring and logging solutions to ensure high availability and performance.

. Maintain Git repositories for all network configurations and automation scripts.

. Collaborate with traditional Network and Software Engineering teams to design scalable and reliable networks.

. Focus on continuous improvement, pushing for a code-centric approach to network operations.

. Security - Automate - Embed security testing and compliance checks early into the CI/CD pipeline (Shift Left).

. Implement automated security tools for SAST, DAST, SCA, and infrastructure vulnerability scanning.

. Manage and maintain security tools like WAFs, IDS/IPS, and Cloud Security Posture Management (CSPM).

. Develop and enforce security policies using Policy as Code (PaC).

. Automate incident response and security monitoring through logging and alerting systems.

. Conduct regular threat modeling and security reviews for new features and infrastructure changes.

. Educate and collaborate with Development and Operations teams on secure coding practices and security awareness.

Academic Qualifications and Certifications and Tools:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
• Relevant certifications include (but not limited to) -
• CCNP or equivalent certification
• CCNA certification in must, CCNP in Security or PCNSE certification is good to have

Fortinet

RSA

Tenable

Trend Micro

F5

Ansible (Network Configuration Management)

Terraform (Infrastructure as Code)

NetBox (Network Source of Truth/IPAM)

Git / GitHub / GitLab (Version Control/CI/CD)