Act as a gateway between Enterprise/ Consumer/ Wholesale business units and Engineering Teams for all network coverage enquiries and service delivery relating to fixed, transmission and mobile coverage.
Responsible for planning and evaluating the budget for the network coverage rollout based on organization's/ customer's requirements
Responsible for planning, deploying, maintaining and optimizing fibre optics telecommunications network.
Attend site meetings with government agencies, private building developers and property management to coordinate and manage contractors for fibre cable installation and diversion.
Major Duties And Responsibilities
Support the Enterprise, Consumer and Wholesale Business Units for all network coverage enquiries and service delivery relating to fixed, transmission and mobile coverage.
Work with the Enterprise, Consumer and Wholesale Business Units in maintaining service excellence and managing customer expectations.
Project Management of approved business cases rollout and act as a single-point-of-contact (SPOC) between Enterprise/ Consumer/ Wholesale and Engineering Teams on network rollout status.
Coordinate with various Networks teams to support business initiatives and resolve customers complaints., ensuring timely completion of network installation works to meet both organizational and customer service delivery timelines.
To perform fibre network design tasks in KML (Keyhole Markup Language) format to support corporate data services and engineering circuits over transmission and fibre network.
Review of work processes and procedures for better enhancement and improvement
Assist the Engineering/ Planning Team in infrastructure planning of pipeline connection and fibre deployments to support both Enterprise and Consumer business needs
Assist the Engineering/ Planning Team in site surveys and supervise contractors to execute all fibre cable works in the area under his control in accordance with all established operation procedures and engineering instructions
Assist in updating and maintaining telecommunication facility building plans and accurately mapping them into the network database.
Qualifications
JOB REQUIREMENTS
Diploma in Telecommunications, Electrical/ Electronic Engineering, Computer Science
2 3 years experience in Telecom Infrastructure network environments or a related field work.
Familiar with AutoCAD or equivalent drafting tools for network design and mapping
Familiar with Info-communications Media Development Authority of Singapore (IMDA)s Code of Practice for Info-communication Facilities in Buildings (COPIF)
Experience in project management and collaborating across teams.
Strong teamwork, communication, and service-oriented mindset
Ability to work independently and collaboratively as part of a team, adapting to various work environments and customer requirements.
