Description
We are looking for an ambitious Network Performance Manager to motivate, support and inspire our franchisees to success using FIT House sales, training, and business methodologies. The Network Performance Manager will be responsible for driving growth within the network by supporting Franchisees and Studio Teams to deliver performance targets and objectives.
Specifically, this role provides direct support to current and incoming franchisees via coaching, education, optimizing day-to-day operations and monitoring compliance with franchise and marketing systems.
The Network Performance Manager (Singapore) will work across both F45 and FS8 brands.
This is a full time position. This position reports to the APAC General Manager and the General Manager - FS8 & Vaura.
Requirements
The Network Performance Manager will:
- Manage incoming workflow and delegate activities accordingly
- Provide education and support to franchisees and studio teams on maximising F45 and FS8 processes to grow their membership base
- In conjunction with the education team, promote the F45 and FS8 education pathway ensuring that franchisee's and employee's are completing any applicable courses
- Collaborate with F45 and FS8 business functions to ensure alignment of objectives, strategy, and studio-level operational feasibility
Operations
- Through an audit program, identify any compliance issues, specifically related to:
Brand identity specifications
Ordering from approved and/or preferred suppliers
Overall condition and cleanliness of club
Workplace Health and Safety Risks
Member Safety
Performance related processes
Fitness Program Delivery
Adherence to F45 and FS8 operational processes
- Provide guidance and support to ensure that marketing and Brand Standards are aligned with F45 and FS8 marketing guidelines
- Where possible, contribute to the creation of F45 and FS8 operational processes and policies
Athletics
- Provide guidance and support to franchisees and studio staff regarding the effective implementation of the member onboarding and induction process
- Provide guidance and support to franchisees and studio staff on timetabling
- Provide guidance and support on the successful execution of fitness challenges, including recommended promotion materials and communications, with the goal of reducing member attrition
Marketing
- Provide guidance and support to franchisees on effective ways to manage a 12-month rolling events planner that compliments the National Marketing Calendar
- Provide guidance and support for studios to develop and implement social media and other local area marketing strategies
- Assist studios in examining local competitors and identifying and implementing strategies to capitalize on market opportunities
- Provide recommendations on marketing budgets to be spent per studio
- Provide expertise in reviewing and analyzing data related to marketing performance and assist studios in setting goals and targets
Member Management, AUV and Net Profit Growth
- Provide education, guidance and support to franchisees and studio managers to ensure member services and administration is in line with policies and adhere to consumer legislative requirements
- Provide education, guidance and support to franchisees and studio managers on Member Growth strategy for their relevant business units (including sales, marketing, onboarding and retention)
- Provide regular reporting and feedback on key drivers contributing to business performance
- Provide education, guidance and support to franchisees and studio managers on most effective ways to achieve net profit growth, focusing specifically on:
Membership yield
Membership volume
Secondary revenue
Controllable cost management (utilising cost benchmarking tools)
Other Activities
- Provide support and mentorship to new studios, franchisees and staff members throughout re-sale, opening and pre-sale activities, as required
- Undertake other duties as required by the APAC General Manager
- Undertake out of hours work and travel where appropriate
- Participate in the performance management processes
Experience
- Bachelor's Degree in business administration, marketing or a related field required; Master's Degree preferred.
- Minimum 2 years prior related experience required.
- Prior experience in operations leadership and/or performance management in boutique fitness franchises preferred.
- Exceptional leadership and communication skills with the ability to inspire and motivate teams required.
- Strategic thinking with the ability to make data-driven decisions and adapt to changing market dynamics required.
- Requires the ability to undertake regular travel.
Benefits
FIT House of Brands is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender expression, sexual orientation, genetics, disability, age or veteran status
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