Key Responsibilities
Service and Network Operations
- Monitor and maintain the availability, performance, and health of network, systems, voice, cloud, and managed service platforms.
- Perform proactive monitoring, incident detection, fault isolation, service restoration, and operational troubleshooting.
- Ensure services meet defined Service Level Agreements (SLAs) and operational targets.
- Perform configuration, validation, and operational support of core network infrastructure and/or customer edge devices.
- Coordinate with local and international carriers, data centre providers, vendors, and partners for service delivery and fault resolution.
- Participate in 24×7 operational support through rotating shift and on-call duties
Incident, Problem & Change Management
- Own incidents from initial detection through restoration and closure.
- Perform root cause analysis for recurring operational issues.
- Participate in change implementation, validation, rollback planning, and post-change verification.
- Maintain accurate operational documentation, knowledge articles, and network records.
Customer Operations & Service Assurance
- Provide technical support for internal teams including Customer Service, Service Delivery, Project Management, and Field Operations.
- Act as technical escalation for operational issues affecting customer services.
- Validate new service activations and ensure successful customer onboarding.
- Support customer maintenance activities and planned service migrations.
Monitoring, Observability & Reporting
- Operate and maintain monitoring, alerting, logging, and observability platforms.
- Analyse operational events, alarms, logs, and performance metrics to identify service degradation before customer impact.
- Produce operational reports covering incidents, availability, utilization, service trends, and capacity planning.
- Continuously improve monitoring coverage, alert quality, and operational dashboards.
Automation & Continuous Improvement
- Develop and maintain scripts to automate repetitive operational tasks, health checks, reporting, and service validation.
- Utilize Python, PowerShell, Bash, or similar scripting languages to improve operational efficiency.
- Identify opportunities to simplify operational workflows through automation and standardization.
We think you'll fit in great with us if you:
- Strong analytical and troubleshooting skills.
- Able to remain calm and make sound technical decisions during major incidents.
- Customer-focused with strong communication and stakeholder management skills.
- Demonstrates ownership and accountability for operational outcomes.
- Passionate about continuous improvement and operational automation.
- Willing to learn new technologies across networking, systems, cloud, and automation.
Technical Competencies
- Networking: TCP/IP, IPv4 / IPv6, OSPF, MPLS, VLAN, VPN, DNS, DHCP, NAT
- Infrastructure: Linux administration, Virtualization technologies, Storage fundamentals
- Monitoring & Observability: Grafana, Prometheus, Zabbix, Graylog, ELK / OpenSearch
- Automation: Python, PowerShell, Bash, REST APIs
- Network Platforms: Nokia, Juniper, Huawei
Why Join Us
At MyRepublic, we believe in creating a workplace that values your well-being, growth, and happiness — both in and out of work. Here's what you can look forward to when you join our team:
- Wellness Day - Enjoy 1 wellness day every quarter to rest, recharge, or do something that makes you feel great.
- Industry Leading Family Care Benefits– Time off to care for your loved ones when they need you most.
- Birthday Leave – Celebrate you! Take a day off on your special day.
- Work From Anywhere (WFA) Leave – Up to 20 days a year to work from wherever inspires you.
- Hybrid Work Arrangement – Enjoy flexibility with a mix of office collaboration and remote work.
- Plenty of Fun Events! – From team bonding activities to festive celebrations, there's always something happening to keep the energy high and connections strong.
From being the first to launch 1Gbps broadband plans and the first network optimised broadband service for gaming in Singapore, to crafting workplace practices that put wellbeing at its core, our values guide us in everything we do at MyRepublic. It's the secret sauce that makes us tick. If you espouse the following, we know you would fit in great with us!
