Network Operations Centre (NOC) Engineer

Responsibilities:

• Provide Service Management to supervise the network system and continuously monitor alerts

• Ensure the security of the company's network and monitor the performance of the business network

• Coordinate with third-party providers to secure network products and services

• Attend to tier 2 customer escalations and troubleshoot issues

• Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) and Quality of Service (QoS)

• Influence the enhancement, modification, and adjustment of components in the network infrastructure

• Manage the integration of new network technologies

• Maintain all required network updates on the VPN, WLAN, WAN and LAN

• Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users

• Document the resolution of incidents and problems

Requirements:

• Diploma in Computer Science, Information Technology, Engineering, or a related field

• Minimum 2 years of experience in a related field preferred

• Interest in Internet Technologies, including routing, switching and general network infrastructure, as well as technologies associated with the ISP market

• Able and willing to work in shifts to support network system on a 24/7 basis

• Strong analytical and problem-solving skills, with a flair for addressing technical and operational challenges

• Prior experience in an ISP environment would be advantageous

• Possession of professional certifications such as CCNP would be advantageous

• Able to work shift (8am to 5pm, 11am to 8pm)

• Able to work after office hours for any emergency situations that needs onsite or remote troubleshooting

SG

• Router, switch and firewall configuration (experience or have knowledge)

• CCNA certificate - request

• Technical support

• WAN, LAN, IP/TCP (how does it work, implementation)

• Fresh graduates with network degree, diploma