Network Operations Center Engineer

Highlight

• 4-Day work week
• Night Shift: 8pm to 8am
• Fresh Graduate welcomed; On-Job Training Provided
• Annual Increment and Bonus

Job Scope

• Provide onsite operational support for the cable landing station, optical fiber network, and other customer's critical infrastructure.
• Monitor local BMS including power, UPS, cooling, temperature/humidity, water detection, fire safety and other building systems.
• Monitor optical fibre network alarms and service status, and perform Level 1 troubleshooting for network and facility incidents.
• Perform Level 1 troubleshooting for facility, network and operational incidents according to established procedures.
• Create, update and manage trouble tickets from initial reporting through resolution and closure, escalating to Level 2/3 support or vendors where required.
• Support preventive and corrective maintenance activities and perform basic M&E troubleshooting or minor repairs where appropriate.
• Coordinate customer requests, incidents, changes, access and onsite support activities.
• Ensure compliance with site safety, security, operational procedures and house rules.
• Maintain operational records and documentation including SOP, MOP, EOP, shift logs, incident reports and service reports.

Requirements

• ITE / Higher Nitec / Diploma in Electrical, Mechanical, Facilities Management, IT, Telecommunications or a related discipline.
• Relevant experience in data centre, facilities, NOC, telecommunications or similar operations is preferred.
• Basic knowledge of BMS, electrical/ACMV systems, UPS, cooling systems or telecommunications/fibre networks is advantageous.
• Familiarity with ticketing / IT Service Management systems is advantageous.
• Good communication, documentation and Microsoft Office skills.