Network Operation Center Engineer

Brief Summary

Join a site-based Network Operations team supporting day-to-day stability and incident response for critical infrastructure environments. This role offers hands-on exposure across monitoring, troubleshooting, reporting, and operational coordination.

Responsibilities

• Monitor network health and operational alerts, escalating issues based on impact and priority. Perform initial troubleshooting for connectivity and routing-related incidents and support follow-up actions through resolution. Coordinate operational tasks across internal teams and external parties, ensuring timely updates and closure of action items. Maintain trackers, dashboards, and operational reports using spreadsheets to provide clear visibility of performance and issues. Support planning activities by consolidating and analysing operational data to highlight trends, risks, and improvement areas. Identify process gaps and recommend practical improvements to strengthen service consistency and execution.

Requirements

• Diploma or Degree in Information Technology, Computer Engineering, or a related discipline. 1-3 years of relevant experience in data centre network monitoring and operations. Working knowledge of TCP/IP fundamentals and common routing concepts (e.g., OSPF, BGP). Strong spreadsheet capability for tracking and reporting (e.g., formulas, lookups, linking across worksheets). Experience with network troubleshooting in an operations environment. Exposure to Linux in support or troubleshooting contexts is an advantage. Relevant certifications (e.g., CCNA or JNCIA) are an advantage. Able to work accurately in a fast-paced environment and manage multiple priorities with good stakeholder coordination.