Network Key Account Manager, Consumer

How you create impact

You take ownership of the end-to-end commercial customer journey for your dedicated portfolio, leading all relationship management and business development activities within your assigned scope. Acting as the primary Kuehne+Nagel representative towards the customer across all services and business units, you gather and qualify account intelligence and translate this into clear, actionable business targets, captured within an evolving and aligned account plan.

You build, maintain, and strengthen direct relationships with key customer stakeholders, positioning Kuehne+Nagel as a trusted strategic partner. Through strong collaboration across the KN network - including business units and support functions - you effectively translate customer requirements into achievable, value-driven solutions and align internal stakeholders to execute on identified opportunities.

You conduct all key account management activities in accordance with KN's Key Account Program guidelines, ensuring structure, consistency, and sustainable commercial growth within your portfolio.

What we would like you to bring

• Directly manages Key Account, in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio
• Understands the customers organization and decision making process
• Understands the customers business model and business environment as well as the competitive environment of the customer
• Negotiates rates and service contracts with customers in alignment with the BU's and ensures all commercial requirements are documented and maintained as needed by the BU's
• Understand, at an expert level, the vertical service offerings of KN
• Complies with KN sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system)
• Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting)
• Ensures that account plan is in place based on the Key Account Planning Process and template and signed off by the respective sales manager
• Effectively hands over and transitions new business into operations to ensure that customer requirements and KN commitments are met
• Conduct regular and structured review sessions with assigned customers including process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.