Network Infrastructure Discovery Engineer

About the Role

We are looking for a network engineer to lead onboarding and discovery efforts in ServiceNow. The ideal candidate will have a strong networking background, understand ServiceNow, and, more importantly, be able to configure network devices across multiple vendors to integrate with ServiceNow Discovery.

What you'll do

• Execute network discovery across the device estate using ServiceNow Discovery and Service Mapping.
• Validate, reconcile, and remediate CMDB configuration item (CI) data and relationships for network assets.
• Onboard network infrastructure and dependencies into ServiceNow with accurate mappings and attributes.
• Define, configure, and refine discovery patterns, probes, and credentials to ensure repeatable network discovery.
• Proactively troubleshoot discovery gaps and data-quality issues.
• Document onboarding workflows, discovery configurations, and CMDB data standards for flawless handover to operations.

What we need

• Degree in Computer Science, Information Technology, or a related discipline.
• Minimum 5 years of hands-on experience in network engineering or operations, with practical exposure to IT Service Management (ITSM) and CMDB.
• Demonstrated working experience in ServiceNow Discovery and Service Mapping.
• Solid understanding of CMDB data models, CI relationship mapping, and data-quality governance.
• Strong networking fundamentals (routing, switching, firewalls) to interpret discovered network maps.
• Practical scripting or automation experience (Python, PowerShell) for data reconciliation is an advantage.
• Excellent interpersonal, collaboration, and written/verbal communication skills to coordinate across multi-vendor environments.