Network Engineer (Telco / Carrier Connectivity)

Job Description

We are seeking a Network Engineer with telco or ISP operations experience to support and grow our carrier-grade connectivity services.
This role is ideal for engineers currently working in telco NOC, ISP, or carrier-facing environments who want broader exposure beyond ticket handling, with hands-on involvement in real-world MPLS, BGP, and regional circuit operations.

Training and structured guidance will be provided to develop deeper design and implementation skills over time.

Key Responsibilities

Telco & Carrier Operations

• Support daily operations of carrier circuits, including SD-WAN, and point-to-point links.

• Handle incident troubleshooting, service degradation, and outages in coordination with telco carriers and ISPs.

• Perform fault isolation using logs, alarms, and routing information, with escalation where required.

• Participate in scheduled maintenance windows and change activities.

Provisioning & Service Delivery

• Coordinate provisioning of new circuits with telco providers and data centre partners.

• Track circuit orders, lead times, testing, and acceptance.

• Assist with service turn-up, verification, and documentation.

Network Support & Engineering Exposure

• Support routing and switching environments using BGP, OSPF, VLANs, and IP addressing.

• Work with Cisco, Juniper, and Fortinet platforms under guidance.

• Gain exposure to carrier-grade network design and redundancy concepts.

• Exposure to DWDM environments is an advantage.

Documentation & Process

• Maintain accurate records of circuit details, configurations, and network diagrams.

• Follow operational processes, change management, and SLA requirements.

• Prepare incident summaries and service reports when required.

Requirements

Experience & Background

• 1+ years of experience in:

  • ISP operations

  • Carrier-facing system integrator environments

• Experience handling:

  • Trouble tickets

  • Circuit outages

  • Carrier escalation workflows

Technical Skills

• Good understanding of:

  • TCP/IP networking fundamentals

  • VLANs and routing concepts

• Hands-on or exposure experience with Cisco, Juniper, or Fortinet devices.

• Familiarity with MPLS / carrier networks is strongly preferred.

Education

• Bachelor's degree in IT, Network Engineering, or related field
  (or equivalent technical training with strong learning capability)

Other Requirements

• Ability to communicate in Mandarin for coordination with regional carriers and partners.

• Willingness to support occasional after-hours incidents as part of a rotational support arrangement.

• Willingness to travel locally and occasionally overseas for project or service support.

• Strong sense of responsibility, documentation discipline, and willingness to learn.

What This Role Offers

• Direct exposure to real telco and carrier-grade networks

• Hands-on involvement beyond NOC ticket handling

• Structured learning in MPLS, BGP, and regional connectivity

• Clear technical growth path within infrastructure engineering