Network Engineer

Responsibilities:

• Support network deployment, implementation, migration, and cutover activities for customer projects.
• Provide onsite and remote technical support, including troubleshooting, issue identification, diagnosis, and resolution.
• Monitor network performance and system health, escalating complex issues to senior engineers or HQ support teams when required.
• Assist in network configuration, testing, commissioning, and documentation preparation.
• Participate in project implementation and coordinate with project managers, sales teams, customers, and partners to ensure successful project delivery.
• Conduct technical knowledge transfer and provide documentation to customers upon project completion.
• Support technical proof-of-concept (POC), demonstrations, and solution evaluations when required.
• Maintain project records, incident reports, technical documentation, and operational trackers.
• Follow standard escalation procedures and ensure timely communication of project and incident status.
• Attend customer meetings to analyze technical requirements, troubleshoot issues, and provide professional technical recommendations.
• Collaborate with engineering, project delivery, sales, and support teams to ensure customer satisfaction and project success.
• Continuously develop technical knowledge of networking, security, storage, and HCI technologies.

Qualifications & Requirements

• Diploma or Bachelor's Degree in Computer Science, Information Technology, Network Engineering, or a related field.
• Fresh graduates with strong networking fundamentals are welcome to apply. Candidates with 1-3 years of relevant experience will have an advantage.
• Basic understanding of networking concepts including TCP/IP, VLAN, Routing, Switching, Wireless Networking, and Network Security.
• Familiarity with Layer 2 and Layer 3 technologies such as STP, LACP, OSPF, VRRP, VXLAN, and network virtualization is preferred.
• Knowledge of WLAN architecture, deployment, and optimization is an advantage.
• Exposure to firewalls, endpoint security, virtualization, servers, storage, backup, or HCI solutions is beneficial.
• Experience with network automation tools such as Python or Ansible is an added advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Willing to work onsite at customer locations and travel when required.