COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- Responsible for maintaining and managing the SMU Enterprise & Research Network Infrastructure, including firewalls, switches, Wi-Fi Infrastructure as well as liaising with vendors on all IT Network Infrastructure to ensure that daily IT Network operations running smoothly.
- Manage daily operations of the new Research Network for DC3, D4 and the coming new DC5 as well as Building Information Network to provide a high-quality experience for both the SMU's researchers as well as external collaborators independently.
- Perform Off-Office Hours Cybersecurity patches as well as critical & complex network & firewall upgrade / migration activities to ensure overall network performance and security.
- Manage and provide daily help centre service request ticket support for network related tasks & change request as well as providing network consultation services to follow IITS colleagues, Researchers and SOCIs.
- Manage and responsible for delivery of high-quality service and user experience to the SMU community by maintaining and optimizing network infrastructure.
- Collaborate with Senior Engineers and the Principal Engineer to carry out large complex project tasks and oversee Day 2 operations.
- Manage, support and respond promptly to network faults, including complex/difficult troubleshooting and rectification, with availability to work after office hours and on weekends as needed.
- Manage and perform technical assessments as well as testing on critical large-scale network deployments, including Research Network in collaboration with researcher, senior engineers and other IITS colleagues for new projects implementation.
- Manage and provide advanced tech support as well as consultancy for all network-related tasks and activities in all IT key DMP projects such as Optimus and Prime1 & Prime 2, coordinating with OCIS for planning, technical evaluation and deployment.
- Manage, provide and to ensure high availability, high-speed network support for major events like Admission Exercises, Student Convocations, Open Houses, and Online Examinations.
- Provide coaching and technical advice to help centre engineer in the area of networking related request or issue.
- Provide advanced technical advice for Researcher and SOCI pertaining to their network needs and supports various departments with customized solutions.
- Drive Continuous Improvement Initiative in enterprise network infrastructure performance, security posture and operational reliability.
- Any other duties as assigned.
QUALIFICATIONS- Degree or Diploma in Computer Science, Electronic/ Electrical Engineering or equivalent/IT background. Minimum of 3 to 5 years of hands-on experience in network engineering or related roles.
- Associate level certification from Cisco, Juniper, or Aruba (e.g., CCNA, JNCIA, or ACMA) would be a plus and desirable.
- Fundamental understanding of network technologies and protocols.
- Proficiency in advanced complex troubleshooting and maintaining enterprise network systems.
- Familiar with Cisco or Juniper Networking, Aruba Wi Fi network management at an enterprise level is a plus.
- Knowledge of Aruba ClearPass and experience with Aruba Mobility Controllers for enterprise level Wi Fi and additional certifications or hands-on experience with Palo Alto, Fortinet, or Cisco ASA is advantageous.
- Desirable to have a minimum of 3 to 5 years of hands-on experience in network engineering or related roles.
- Strong problem-solving skills with a positive, learning oriented mindset.
OTHER INFORMATION#LI-JN2
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
