Network Engineer

Key Responsibilities

• Monitor, maintain, and troubleshoot network infrastructure including LAN, WAN, Wi-Fi, VPN, switches, routers, and firewalls.

• Manage and resolve network incidents and service requests within agreed SLAs.

• Perform network monitoring, performance optimization, and root cause analysis.

• Support network implementation, upgrades, and infrastructure projects.

• Work with vendors and internal teams to resolve connectivity and network-related issues.

• Maintain network documentation, diagrams, and configuration records.

• Support user connectivity, remote access, and network security requirements.

• Participate in change management, patching, and routine maintenance activities.

• Escalate complex issues to relevant SMEs when required.

• Contribute to knowledge base documentation and process improvements.

• Monitor network performance metrics and recommend improvements.

• Provide support during critical incidents and planned maintenance activities.

Required Skills & Experience

• Minimum 2 years of experience in Network Support, Network Operations, or Network Engineering.

• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, VPN, and wireless networking.

• Experience with enterprise networking equipment such as Cisco, Aruba, Fortinet, Juniper, or equivalent.

• Understanding of firewall administration and network security best practices.

• Hands-on experience troubleshooting network connectivity and performance issues.

• Familiarity with ITIL processes, including Incident and Change Management.

• Strong problem-solving, communication, and customer service skills.

• Ability to manage multiple priorities and work independently in a fast-paced environment.

• Experience supporting medium to large enterprise environments.

• Network certifications such as CCNA or equivalent are an advantage.

• Mandarin language proficiency is required to support business and customer communication needs.