Job Title–Network Engineer – L2 / L1
Contract:1 year( renewable)
Work Location: Ang Mo Kio, Singapore
Working hours: 12 hrs shift
Shift allowance: Yes
Skill level: L2 / L1
Job Summary
Key Responsibilities
- Monitor enterprise network infrastructure including WAN routers, switches, firewalls, and load balancers.
- Provide first-level support for SD-WAN, VPN connectivity, and network security alerts.
- Monitor network traffic and performance using Cisco NetFlow Collector and other monitoring tools.
- Perform basic troubleshooting for LAN/WAN connectivity issues.
- Escalate complex incidents to L2/L3 teams following ITIL incident management processes.
- Assist with operational support in Cisco ACI environments.
- Monitor alerts from IDPS, WAF, and NAC security systems.
- Ensure uptime of network devices such as SAN switches, routers, and F5 load balancers.
- Document incidents, resolutions, and troubleshooting steps in ticketing systems.
- Follow standard operating procedures and change management processes.
Required Skills
- Basic knowledge of TCP/IP, DNS, DHCP networking fundamentals.
- Understanding of VPN technologies and firewall concepts.
- Familiarity with SD-WAN architecture.
- Basic knowledge of network security protocols: IPSec, SSL/TLS, 802.1x.
- Exposure to Cisco networking technologies.
- Basic knowledge of Python or Ansible automation tools (preferred).
- Good troubleshooting and communication skills.
Certifications (Preferred)
- Cisco ACI Certification
- Check Point Certification
- CCNA or equivalent networking certification
EA License # 14C6941
