We're looking for a hands-on Network Engineer to provide second/third-level operations support and drive the design, implementation, and maintenance of enterprise LAN/WAN environments. You'll troubleshoot complex incidents, deliver network projects, and improve service reliability through proactive capacity and change management. This role requires solid judgment, strong problem-solving skills, and the ability to allocate time effectively across BAU and project work.
Key Responsibilities
- Operations (L2/L3): Own complex incident troubleshooting and root cause analysis across LAN/WAN, firewalls, and load balancers meet or exceed SLAs.
- Design & Implementation: Plan and deliver network changes/projects (routing, switching, firewalls, load balancers) including build, test, deploy, and handover.
- Change Governance: Conduct change reviews and impact analyses document back-out plans and risk mitigations.
- Reliability Engineering: Plan and execute scheduled maintenance remediate software/hardware defects reduce chronic issues through permanent fixes.
- Capacity & Performance: Proactively monitor and manage utilization recommend architecture or configuration improvements to prevent bottlenecks.
- Firewall Governance: Perform compliance analysis for firewall requests and implement rules in line with policy/standards.
- Platform Ownership:
Palo Alto (FW/IPS): Policy management, threat profiles, upgrades, troubleshooting.
Cisco Routing & Switching: Enterprise campus/edge QoS, HSRP/VRRP, OSPF/BGP.
F5 LTM: Traffic policies, SSL/TLS offload, health monitors, upgrades, and complex troubleshooting. - Cloud Networking: Support AWS networking patterns (VPC, TGW, routing, SG/NACL) Systems Manager/Secrets Manager awareness a plus.
- ITSM & Documentation: Adhere to incident, problem, change processes create/update SOPs, diagrams, and runbooks.
- Vendor Management: Manage TAC cases and escalations to resolution.
- On-Call: Participate in after-hours rotation and major incident bridges as needed.
- Collaboration: Partner with Security/DevOps/Application teams to improve service levels through better design, monitoring, and capacity planning.
Qualifications
- Diploma or Degree in Computer/Network Engineering (or equivalent).
- 4+ years of hands-on experience in enterprise networking operations and projects.
- Certifications (preferred): Palo Alto (PCNSE/PCNSA), Cisco (CCNP/CCNA), ITIL Foundation, AWS Cloud Practitioner.
Required Skills
- Strong knowledge of Cisco routing & switching (OSPF/BGP, STP, VLANs, EtherChannel, HSRP/VRRP).
- Proven expertise with F5 LTM (L7 policies, iRules basics, SSL offload, upgrades).
- Solid experience with Palo Alto firewalls/IPS (policies, objects, NAT, Threat/URL filtering).
- Understanding of AWS networking (VPCs, subnets, routing, VPN, Transit Gateway) hands-on preferred.
- Clear, concise written and verbal communication ability to work under pressure and drive incidents to closure.
- Strong grasp of firewall and network concepts, SSL/TLS, and security best practices.
- Process-oriented with ITSM (incident/problem/change) discipline and SOP/runbook creation.
- Fast learner adaptable across new platforms and technologies.
