NETWORK ENGINEER

Key Responsibilities

• Provide L2 support for LAN, WAN, firewall, VPN, and connectivity issues

• Troubleshoot routing, switching, wireless, and network security incidents

• Handle escalations from NOC and escalate complex issues to L3 or vendors

• Perform approved configuration changes on routers, switches, firewalls, and VPN devices

• Support VLAN, routing, ACL, NAT, firewall policy, and VPN changes

• Monitor network devices using tools such as NetGain

• Respond to alerts related to availability, utilization, latency, packet loss, CPU, memory, and link status

• Assist with SNMP, Syslog, and device onboarding into monitoring platforms

• Support planned maintenance, migrations, cutovers, and post-change validation

• Maintain network documentation, incident notes, change records, and handover documents

Experience & Qualifications

• Diploma or Bachelor's degree in IT, Computer Engineering, or related field

• 3-5 years of network engineering or network operations experience

• Experience in managed services, NOC, or enterprise support environments preferred