Murex Front Office Support

Job Description:

Mandate Skills:

.. Murex Front Office Support

.. Murex 3.1

.. Sound understanding of financial markets, tradingenvironments and associated operational processes.

. Experience in Murex Front Office support
. Provide second-line support for front office trading, risk, andmarket data applications.
. Ensure production break-fix and service improvement requirementstake priority over change through effective stakeholder management andexpectation setting.. Actively minimize any IT risks across theapplication & underlying technology stack.
. Learn and apply AI technologies including Microsoft Copilot,GitHub CoPilot, and automation tools where appropriate.
. Contribute to effective capacity management across allapplications and underpinning platform technologies that support yourapplications.
. Ensure all batch SLA's/ OLA's are appropriate, understood andagreed for the critical path of your batch processes, ensuring that youunderstand the full business impacts of any failures along that path.
. Contribute to knowledge management across your applicationsensuring all architecture diagrams and documents, data flows and integrations,release and deployment guides, administration disaster recovery documentation,user and/or training manuals are centrally stored and frequentlyreviewed.
. Ensure all fixes or known errors are maintained in the relevantknowledge or known-error databases.
. Ensure logical access management/security procedures andpolicies are followed.
. Ensure all BCP/Crisis Management plans are understood.
. Provide second-line support for front office trading, risk, andmarket data applications.
. Ensure production break-fix and service improvement requirementstake priority over change through effective stakeholder management andexpectation setting.
. Actively minimize any IT risks across the application &underlying technology stack.
. Learn and apply AI technologies including Microsoft Copilot,GitHub CoPilot, and automation tools where appropriate.
. Contribute to effective capacity management across allapplications and underpinning platform technologies that support yourapplications.
. Ensure all batch SLA's/ OLA's are appropriate, understood andagreed for the critical path of your batch processes, ensuring that youunderstand the full business impacts of any failures along that path.
. Contribute to knowledge management across your applicationsensuring all architecture diagrams and documents, data flows and integrations,release and deployment guides, administration disaster recovery documentation,user and/or training manuals are centrally stored and frequentlyreviewed.
. Ensure all fixes or known errors are maintained in the relevantknowledge or known-error databases.
. Ensure logical access management/security procedures andpolicies are followed.
. Ensure all BCP/Crisis Management plans are understood.
. Experience supporting Murex or a comparable front-to-backtrading platform and Familiarity with platforms such as Bloomberg, Reuters, orother trading systems.
. Practical experience supporting business-critical applicationswithin financial markets or banking technology.
. Sound understanding of financial markets, trading environmentsand associated operational processes.
. Strong production support experience, including incidentinvestigation, troubleshooting and root-cause analysis.
. Exposure to AI, machine learning, Microsoft Copilot, or dataanalytics solutions.
. Hands-on experience using SQL to investigate data, reconcileissues and support business processes.
. Understanding of databases, data processing, and systemintegrations.
. Good communication skills with the ability to interact with bothtechnical and business stakeholders.
. Ability to manage multiple priorities and work effectively underpressure.
. Understanding of ITIL principles, incident management, andchange management processes.