MSP Program Specialist

Description:

We are seeking an MSP Program Specialist to support the day-to-day operations and delivery of a Managed Service Provider (MSP) program for a key client account. The successful candidate will play a critical role in managing contingent workforce operations, ensuring compliance, maintaining stakeholder relationships, and driving operational excellence throughout the contractor lifecycle.

This role requires a highly organized, detail-oriented professional with experience in MSP, Vendor Management, or HR Shared Services (HRSS) environments. The ideal candidate will be able to manage multiple priorities while delivering an exceptional experience to clients, suppliers, hiring managers, and contingent workers.

Your responsibilities

Contingent Workforce Management

• Coordinate and manage the end-to-end contingent worker lifecycle, including onboarding, assignment management, extensions, conversions, and offboarding.
• Ensure all onboarding requirements, documentation, and system records are completed accurately and within agreed timelines.
• Serve as a subject matter resource for contingent workforce processes and program policies.
• Maintain accurate worker records and support workforce data integrity across systems.

Client & Stakeholder Support

• Act as a primary point of contact for client stakeholders, contingent workers, suppliers, hiring managers, and internal teams.
• Provide guidance and support on MSP program processes, policies, and compliance requirements.
• Build and maintain strong working relationships with stakeholders to ensure a positive program experience.
• Proactively identify and resolve operational issues while escalating risks appropriately.

Vendor Management System (VMS) Administration

• Manage contingent workforce activities through the client's Vendor Management System (SAP Fieldglass).
• Process worker extensions, terminations, rate changes, assignment updates, and other workforce transactions within established service level agreements.
• Monitor workflow queues and ensure requests are completed accurately and on time.
• Support continuous improvement initiatives related to VMS processes and program administration.

Compliance & Risk Management

• Ensure contingent workers meet all client-specific onboarding, compliance, and regulatory requirements.
• Conduct audits of worker documentation and records to maintain compliance standards.
• Monitor adherence to employment legislation, company policies, and client program requirements.
• Identify, track, and escalate compliance risks, operational issues, and process gaps as required.
• Support internal and client audits by maintaining accurate workforce records and documentation.

Reporting & Analytics

• Generate and distribute regular workforce reports, dashboards, and operational metrics for client and internal stakeholders.
• Track and analyze key performance indicators, including onboarding turnaround times, workforce headcount, assignment extensions, compliance status, and supplier performance.
• Support the preparation of monthly, quarterly, and annual business reviews.
• Provide insights and recommendations based on workforce data and trends.

Required skills

• Diploma or Degree in Human Resources, Business Administration, or a related field.
• 2-3 years of experience in MSP, Vendor Management, HR Shared Services (HRSS), contingent workforce management, or a related operational support environment.
• Strong stakeholder management and customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational, administrative, and problem-solving capabilities.
• Exceptional attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience managing data, reporting, and workforce administration activities.