Job Summary:
We are seeking a Production Engineer based in Singapore to operate and evolve our Output Management/Printing (OMS) stack in a regulated banking environment.
You will ensure the availability, security, and performance of our Enterprise Output Management/Printing platforms, while collaborating with teams globally.
Key Responsibilities:
Platform Operations & Evolution:
- Operate and maintain the OMS stack, ensuring availability, security, and performance.
- Modernise and containerise supporting services where relevant (e.g., build/operate Docker images/containers and related CI/CD pipelines).
- Define standards for image hardening, security, and configuration management.
Resilience & Continuous Improvement:
- Validate backups/restores and participate in DR/BCP simulations.
- Maintain runbooks and SOPs proactively identify risks and bottlenecks.
- Propose and implement improvements for reliability, performance, security, and cost.
Collaboration & Support:
- Act as the single point of contact for OMS-related topics in Singapore.
- Collaborate with global teams in a multicultural context.
Technical Requirements:
Experience:
- 3-5 years of hands-on experience in Output Management/Printing or Production Engineering in regulated environments (banking/financial services preferred).
- Proven track record with platform upgrades/migrations and formal change/release processes.
OMS/Printing Skills:
- Hands-on experience with Report Distribution Systems, Print spoolers, or Document Composition Systems.
- Knowledge of Rocket EOS, Macro 4 Columbus OM, or Quadient Inspire Suite is a plus.
- Understanding of output processes (composition, spooling, queuing, distribution), print stream formats (PDF, PCL/PostScript), and digital delivery.
- Knowledge of VIPP format or similar mass printing formats is a plus.
- Integration with upstream applications and downstream archiving/ECM.
ECM/GED Background (Nice to Have):
- Exposure to Enterprise Content Management (e.g., IBM DB2 Content Manager, Kofax, FileNet, OpenText, Alfresco, OnBase).
- Understanding of capture/OCR, indexing/metadata, archival/retention, and secure content lifecycle.
Platforms & Tooling:
- Operating Systems: Strong Linux/UNIX and Windows Server skills.
- Scripting: Bash and Perl (required) Python/PowerShell (a plus).
- Monitoring: Splunk or equivalent (dashboards, analytics, alerting).
- Databases & Middleware: SQL (DB2/Oracle/Postgres), certificates/TLS, APIs/ESB basics, and Java-based application servers.
- Service Management: ITIL (Incident/Problem/Change management), ticketing, and documentation tools.
- Familiarity with release automation tools (e.g., XL Deploy, XL Release, Ansible) is a plus.
Soft Skills(Critical to Success):
- Independence and ownership with a production support mindset.
- Team player with excellent remote collaboration skills.
- Calm under pressure, pragmatic, and service-oriented.
- Analytical thinking and synthesis to identify issues and propose solutions.
- Strong written communication, documentation discipline, attention to detail, reliability, and integrity.
