MS CRM Developer

Key Responsibilities:

. Provide L2/L3 support for incidents and service requests in D365 and MS CRM platforms.

. Analyse, diagnose, and resolve application issues, performance bottlenecks, and integration errors.

. Collaborate with business users to gather enhancement requirements and convert them into technical solutions.

. Implement configuration changes, custom workflows, plugins, and custom reports using Power Platform tools.

. Perform code reviews, unit testing, and coordinate UAT with business teams.

. Manage release deployments across environments (Dev, QA, Prod) following change control processes.

. Monitor system performance and proactively identify areas of improvement.

. Liaise with Microsoft support for complex issues or product bugs.

. Maintain and update technical and functional documentation.

. Stay current on Microsoft updates, patches, and roadmap to ensure platform compatibility.

Required Skills & Experience:

. 6+ years of hands-on experience with Microsoft Dynamics 365 CE / CRM Online / On-Premise.

. Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.

. Strong understanding on the Custom Portal, Power Pages, Logic Apps, Azure Functions, Batch Jobs, APIs and Third Party Integrations using Power Platform.

. Proficiency in:

o Customization & Configuration in D365

o JavaScript, C#, .NET, Power Automate, and Power Apps

o Plugins, Workflows, Custom Entities, Business Rules

o Data Migration and Data Management

. Experience with Power Platform tools including Power BI is a plus.

. Familiarity with Azure services (e.g., Logic Apps, Azure Functions) is an advantage.

. Experience working in Agile or ITIL-based support environments.

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