Job Description

Job Description:

Deliver superior customer servicing and contribute to the overall Mortgage Sales customer service experience
Assist and liaise with customers requests
Liaising with internal stakeholders on behalf of the Specialists
Administrative and documentation support and to ensure compliance with Bank's policies and procedures
Performing KYC screening and searches
Ensure data integrity and completeness by performing steps required to ensure information/demographic details are updated in Bank's systems (BWCIF/CRM)
Effectively manage and track sales campaigns and manage leads and provide timely updates
Prepare reports for timely submission to Management
Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor/s