- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs
- Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Support Engineers
- Troubleshoot problems associated with network connectivity, and workstation hardware/software
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
Good Pay + Good allowance + Good Bonus
. Interested candidates please send an updated Resume / CV in Ms Word format to [Confidential Information] or WhatsApp's your resume to 98332779 ( no Calls)
. Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )
