Microsoft CRM Developer

Responsibilities:

• Design, develop, and implement end-to-end software solutions on Microsoft Dynamics 365 Customer Engagement (D365 CE) and Microsoft Power Platform.
• Lead hands-on development of custom plugins, workflows, business rules, PCF controls, and custom modules using C# and .NET.
• Build and enhance model-driven and canvas apps using Power Apps to meet complex business requirements.
• Develop and optimize client-side scripting using JavaScript/TypeScript for advanced form customizations and UI enhancements.
• Architect and develop robust integrations with internal and external systems using REST/SOAP APIs, Azure Logic Apps, Azure Functions, and Service Bus.
• Design and implement scalable data models within Dataverse, ensuring performance and data integrity.
• Perform code reviews, refactoring, and enforce coding standards to ensure high-quality, maintainable code.
• Develop and execute unit tests, automated test scripts, and support SIT/UAT phases.
• Work extensively with Power Platform (Power Apps, Power Automate, Power Pages) to build enterprise-grade applications and portals.
• Implement and manage CI/CD pipelines using Azure DevOps for automated build, test, and deployment processes.
• Handle data migration, transformation, and synchronization using tools such as SSIS and Azure Data Factory.
• Optimize application performance through debugging, profiling, and tuning of CRM components.
• Develop and maintain technical documentation, including solution design, code artifacts, and deployment guides.
• Provide advanced L2/L3 technical support, focusing on bug fixes, enhancements, and system stability.
• Stay updated with latest D365 and Power Platform features, incorporating best practices into development.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related studies.
• At least 6+ years of hands-on development and deployment experience with Microsoft Dynamics 365 or Dynamics CRM Online, both cloud-hosted and On-Premise implementations.
• Strong expertise in CRM functional modules: Sales, Customer Service, and Marketing.
• Deep technical experience in:

1. D365 Customization & Configuration (entities, forms, views, security models)
2. Plugin development using C#, .NET, and Dataverse SDK
3. JavaScript (ES6+), TypeScript, and client-side scripting
4. Power Platform: Power Apps (Canvas & Model-driven), Power Automate, Power Pages

• Strong experience in integration architecture, including:

1. REST/SOAP APIs, Webhooks
2. Azure Logic Apps, Azure Functions, Service Bus
3. Third-party system integrations and middleware

• Experience with Dataverse, data modeling, and complex data migrations using tools like SSIS and Azure Data Factory.

• Hands-on experience with CI/CD tools (Azure DevOps, Git, pipelines) and release management best practices.
• Knowledge of DevSecOps, environment strategy, and solution lifecycle management (ALM).
• Strong understanding of authentication protocols (OAuth2, SSO, Azure AD) and CRM security architecture.
• Experience in performance optimization, monitoring, and troubleshooting large-scale CRM systems.
• Exposure to Power BI and advanced reporting/analytics is an added advantage.
• Familiarity with ITIL processes and experience in Agile/Scrum delivery environments.
• Strong leadership, stakeholder management, and communication skills with the ability to drive technical discussions.