Microsoft 365 Expert

Responsibilities

• Administer and support Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft Entra ID, Microsoft Purview, and Microsoft Viva.
• Design, implement, and maintain Microsoft 365 governance, security, compliance, and identity management solutions.
• Manage Exchange Online environments, including mail flow, connectors, transport rules, email security, and hybrid deployments.
• Lead migrations, deployments, upgrades, and integration projects involving SharePoint Online, OneDrive, Teams, and other M365 workloads.
• Configure and manage Microsoft Purview solutions, including Data Loss Prevention (DLP), Sensitivity Labels, Information Protection, eDiscovery, and Records Management.
• Implement and maintain Microsoft Entra ID services, including Conditional Access, Multi-Factor Authentication (MFA), Single Sign-On (SSO), Privileged Identity Management (PIM), and Identity Governance.
• Administer Microsoft Defender security solutions and respond to security incidents, threats, and compliance requirements.
• Develop automation solutions using PowerShell, Microsoft Graph API, Power Automate, and other Microsoft technologies.
• Monitor platform health, performance, and service availability while proactively identifying improvement opportunities.
• Provide Level 3/Level 4 technical support and lead the resolution of major incidents and complex technical issues.
• Establish operational standards, governance frameworks, and best practices for Microsoft 365 services.
• Collaborate with IT, Security, and business stakeholders to drive adoption and maximize the value of Microsoft 365 investments.
• Maintain technical documentation, architecture diagrams, operational procedures, and knowledge repositories.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 5 years of hands-on experience administering and supporting Microsoft 365 environments.
• Strong expertise in Microsoft 365 administration and cloud collaboration technologies.
• Proven experience managing Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams.
• Strong knowledge of Microsoft Entra ID, identity and access management, and Zero Trust security principles.
• Hands-on experience with Microsoft Purview and Microsoft Defender Suite.
• Proficiency in PowerShell scripting and Microsoft Graph API.
• Experience implementing Microsoft 365 security, compliance, and governance solutions.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management abilities.