Who We Are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why Join
Support Digital Lead In The Following
- Taking overall ownership of the organisation's IT systems and digital platforms, with full responsibility for the core business system.
- The organisation's digitalisation initiatives, ensure systems remain secure and compliant, and work closely with OCBC Group Operation & Technology Division (GO&T) and vendors to deliver stable and reliable operations.
You'll be at the forefront of delivering exceptional service to our business customers. You'll have the opportunity to build long-term relationships, understand their needs, and provide tailored solutions to help them grow and succeed. This role is perfect for those who enjoy working with people, are passionate about business, and thrive in a fast-paced environment.
How You Succeed
To excel in this role, you'll need to be customer-centric, proactive, and able to think critically. You'll work closely with our business customers to understand their needs, identify opportunities, and provide solutions that meet their expectations. You'll also collaborate with internal stakeholders to ensure seamless delivery of our services.
What You Do
- IT Systems Ownership & Custodianship
- Take overall ownership of the organisation's IT systems and digital platforms.
- Ensure system availability, stability, data integrity, and appropriate access controls.
- Maintain system documentation, configurations, and records of changes.
- Act as the accountable owner for system outcomes, even where services are provided by external parties.
- Core Business System Management
- Own and manage the company's core business system, including:
- User access and role management
- System enhancements, upgrades, and fixes
- Vendor coordination and issue resolution
- Ensure the system continues to meet operational, financial, and property management requirements.
- Coordinate system testing, deployment, and post-implementation support for enhancements or changes.
- Digitalisation & Process Improvement
- Drive and support digitalisation initiatives through process optimisation and effective use of systems and technology.
- Identify opportunities to streamline, automate, or digitise manual or inefficient processes.
- Work with business teams to translate operational needs into system or digital requirements.
- Support the rollout and adoption of digital solutions in alignment with business priorities.
- Business Advisory & Stakeholder Support
- Advise and support all businesses and Property Management teams on system-related matters.
- Act as a bridge between business users and vendors by interpreting operational issues and engaging vendors in appropriate technical discussions.
- Provide guidance on system capabilities, constraints, and best practices to support effective use of technology.
- Technology Partnership & Service Coordination (Group O&T)
- Coordinate with GO&T on IT services provided under agreed arrangements.
- Translate business needs into clear and actionable requests for Group O&T.
- Track service issues and ensure follow through on resolution to ensure business impact is minimised.
- Support escalation of issues where required.
- Vendor & Third-Party Management
- Act as the main point of contact for system vendors, consultants, and technology partners.
- Manage vendor performance, issue resolution, and delivery of agreed outcomes.
- Support procurement, renewals, and contractual discussions from an IT perspective.
- IT Governance, Compliance & Risk
- Ensure IT systems comply with internal policies, standards, and applicable regulatory requirements.
- Support IT-related audits, risk assessments, and compliance reviews.
- Identify and manage IT and system-related risks, including access, data protection, vendor dependency, and system resilience.
- Maintain appropriate documentation to support audit and risk management activities.
- Information Security Responsibilities
- Perform assigned Technology & Information Security Officer (TISO)-related tasks as required.
- Support implementation of basic information security controls and practices.
- Assist with information security risk assessments, incident reporting, and audit activities.
- Coordinate with GO&T and relevant parties on information security matters when necessary.
Who You Are
- Degree or Diploma in Information Technology, Information Systems, or a related field.
- A minimum of 5 years working experience in managing IT systems and vendors representing owner.
- Proven experience managing Enterprise or In-house IT application systems.
- Exposure to digitalisation, process improvement, or system enhancement initiatives.
- Experience supporting IT governance, compliance, and risk management activities.
- Comfortable working in an environment with broad responsibilities and limited structure.
- Able to work independently, take ownership, and manage multiple stakeholders.
- Strong communication skills in liaising with business users, vendors, and technology partners.
What We Offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
