Merchant Relations Officer

Salary

3,600 SGD 3,900 SGD

Industry

Software/Information Processing, IT/Telecommunications

Job Description

Our client is a well-established payment FinTech company with operations in Singapore and Japan. They are currently seeking a Merchant Relations Officer.

This role is responsible for merchant servicing, project coordination, documentation, and payment operations. The ideal candidate should possess hands-on experience in cross-border remittance, payment operations, or foreign exchange (FX) within a regulated payment institution or money services business.

【 Responsibilities 】
Merchant Servicing
- Oversee end-to-end merchant onboarding processes, including account evaluation, KYC documentation, agreement execution, regular meetings, and
technical system integration.
- Provide ongoing account servicing post-boarding, addressing merchant inquiries and resolving ad hoc and recurring operational issues.
- Conduct periodic account reviews to ensure compliance, operational efficiency and sustained business performance.

Payment & Remittance Operations
- Execute and monitor cross-border payment and remittance transactions across multiple currencies, ensuring accuracy and timely settlement.
- Support the buildout and daily operations of the company's cross-border remittance platform, drawing on prior experience with remittance workflows and correspondent banking relationships.
- Investigate and resolve transaction discrepancies, STP breaks, and settlement exceptions in coordination with internal teams and banking partners while
minimising disruptions to operations.

Project Management
- Contribute to the design and implementation of operational workflows for the remittance platform, identifying gaps and recommending process
improvements.
- Collaborate with project management team and cross-functional departments to support and deliver operational initiatives, system enhancements and new product implementation.

Documentation
- Prepare and maintain accurate records, reconciliation reports, and operational documentation related to merchant and remittance activities.
-Develop, review and maintain Standard Operating Procedures (SOPs) for all relevant operational processes.

General Responsibilities
- Keep abreast of industry trends, regulatory changes, and emerging payment technologies.
- Undertake other administrative and operational duties as required to support business functions.

Requirement

【Requirements & Preferences】

(Must)
- Minimum a Bachelor's Degree
- 1-2 years of relevant experience in PSP, remittance, fintech, payment gateway, digital wallet, banking, or money services.
- Experience in cross-border payments, remittance operations, FX operations, or multi-currency settlement is highly preferred.
- Strong attention to detail and ability to maintain accuracy under tight deadlines.
- Proactive, self-motivated, and able to work independently and resolve issues with minimal supervision.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Able to manage multiple priorities and adapt to changing business needs.
- Effective team player with the ability to collaborate across cross-functional teams.
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).

(Advantage)
Familiarity with payment platforms, APIs, or system integration is an advantage

English Level

-

Other Language

-

Benefit

【 What you will receive 】
- AWS
- Variable Bonus (subject to company and individual performance)
- Annual Leave: 14 days (up to a maximum of 25 days)
- Medical Leave
- Medical Benefits

Working Hour

09:00 18:00

Holiday

-

Job Function