Operations Strategy & Growth Ownership
- Own the Fiat on-ramp & off-ramp(credit card and bank deposit) operations growth strategy, execution plans, and KPIs, with full accountability for user growth, transaction volume, and business outcomes.
- Stay up to date on regulatory developments, industry trends, and emerging business models, identifying opportunities for innovation and pilot programs.
User Lifecycle & Data-Driven Optimization
Drive user activation, engagement, and retention through lifecycle operations, incentives, and campaigns, leveraging data insights to continuously optimize conversion and transaction frequency.
Channel, Product & Partnership Execution
Coordinate new Fiat channel and product integrations, optimize existing bank/merchant/liquidity channels, and work with sales and regional teams to unlock new collaboration and growth opportunities.
Cross-Functional Leadership & Market Intelligence
Act as the operations interface across product, engineering, marketing, risk, and compliance teams; monitor market trends, competitors, and regulatory developments to inform execution and innovation.
Qualifications
- Bachelor's degree or higher, preferably in finance, business, marketing, or a related field.
- 5+ years of experience in internet finance, payments, or digital asset management, including at least 2 years of hands-on experience in the Web3/crypto industry, with a proven track record in wallet, payment, or DeFi product operations.
- Proficient in data-driven decision-making, with the ability to conduct in-depth business analysis using data analytics tools.
- Excellent project management and cross-functional collaboration skills, with the ability to influence and align stakeholders.
- Entrepreneurial mindset, resilient under pressure, and adaptable to the fast-paced changes in the Web3 industry.
- Strong communication and interpersonal skills, fluent in both Chinese and English
