Membership Partnerships Senior Manager

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

This role sits at the heart of Trip.com's membership ecosystem, driving deep partnerships with global partners to expand member benefits coverage and use-case coverage, and delivering a continuously elevated membership experience and value.

In this Role, you'll get to

• Partnership Strategy & Development: Identify and structure partnership opportunities with global hotel groups, airlines, theme parks & entertainment IPs, and cross-industry brands. Partnership models include but are not limited to membership recognition, benefits exchange, and co-marketing. Build compelling value propositions that drive mutual growth.
• End-to-End Project Delivery: Own the full lifecycle from commercial negotiation through execution and go-live. Hold user experience as the delivery standard and mobilize cross-functional teams to ensure quality and timeliness.
• Performance Management & Relationship Development: Own outcomes on both sides — business growth for partners, and on-site performance and membership experience improvement internally. Use data to evaluate partnership value and develop long-term scalable relationships.
• Playbook Development & Enablement: Turn partnership learnings into replicable methodologies that enable BD teams to expand the partner network.

What you'll Need to Succeed

• 8+ years in the travel industry; hotel group, airline, or OTA background preferred; membership partnership experience preferred.
• Proven track record of independently leading end-to-end partnerships with global brands; able to design partnership structures and drive win-win outcomes.
• Strong project delivery capability with experience taking complex cross-border projects from 0 to 1.
• Strong communication, collaboration, and influencing skills.
• Data-driven and user-centric.
• English as primary working language.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!