Duties and Responsibilities
- Oversee the full spectrum of membership operations, including applications, renewals, transfers, terminations, and maintaining accurate member records and database
- Serve as the main point of contact for members, handling enquiries (including AGM/EGM matters), feedback, and complaints in accordance with the Club's Constitution
- Ensure consistency and compliance in the application of membership procedures, rules, policies, and by-laws
- Build and maintain strong relationships with members through regular engagement and personalised interactions to enhance satisfaction and retention
- Drive membership growth through sales initiatives, partnerships, and monitoring of membership transfers and related revenue targets
- Initiate and develop strategic partnerships with external vendors and organisations to create value-added benefits and joint promotions for members
- Plan and execute member events, tournaments, and marketing initiatives, including social media campaigns to enhance engagement and visibility
- Continuously review and improve operational processes and service standards across the Membership Services Department and Front Office in a cost-effective manner
- Prepare and manage the department's annual budget, ensuring efficient utilisation of resources
- Prepare and present periodic management reports, including membership statistics, QPR, work plans, marketing plans, and post-event reports
- Collaborate with internal departments (e.g. Golf Operations, Events) to ensure seamless service delivery and a consistent member experience
Job Requirements
- Professional Diploma and Degree with relevant experience.
- Committed and able to excel under pressure and meet deadlines.
- Have a strong sense of professionalism, confidentiality and maturity.
- Highly independent individual with good time management and able to multi-task.
- Meticulous and organised individual.
