Membership Advisor (Japanese Speaking) - TK

• Monday to Friday (7 45 pm to 5 15 pm)
• Basic Salary: Up to $3500
• Language Allowance: $550
• Incentive: $200 - $300

Membership Advisor (Japanese Speaking)

.You can work from home fully after probation.

- This job will follow Japan hours, Office hours and fully Work from Home

Job Description:

The Customer Service Executive will be responsible for servicing inbound member calls from our client's Hotel Group Member base. This position will complete reservations and encourage member retention through value-added delivery.

Handle in-bound calls within corporate service levels

Assist customers in vacation planning and worldwide hotels reservations

Answering customer enquiries and resolving customer care issues

Optimize booking opportunities and promoting member retention and loyalty

Answer emails with accuracy, clarity and simplicity in a customer friendly manner

Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved

Job Requirements:

Candidate must possess at least a Diploma or higher.

1 year of working experience in the related field is preferred

Customer service oriented

Good Communication Skills

Excellent telephone etiquette, good written and verbal communication skills

Experience with travel related reservation system will be an advantage

Ability to multi-task and work independently with minimal supervision

Required language(s): This role is expected to communicate to English with internal stakeholders and Japanese with Japanese speaking guests/clients located in overseas/Japan counterparts

Interested applicants, please send your resume [Confidential Information] to Tiffany Koh (R1104633) with email subject header Job Application for (Japanese speaking) Membership Advisor (Japanese Speaking)- TK .

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

R1104633

Koh Jia Wen