Members Relation Executive

Responsibilities:

1. Membership Services & Member Relations

. Handle members enquiries and requests through phone calls, emails, and in-person interactions.

. Provide frontline assistance at the Membership Counter with a high standard of customer service.

. Build and maintain positive relationships with members to enhance satisfaction and retention.

. Manage feedback and escalate issues where necessary in a timely and professional manner.

2. Membership Administration

. Perform daily membership administrative duties, including processing applications, renewals, and

updates.

. Update and maintain the membership database accurately and promptly.

. Ensure all membership documentation complies with club policies and audit requirements.

. Maintain proper filing and support monthly/quarterly reporting to Management.

3. Membership Sales & Outreach

. Conduct club tours for potential members and assist with onboarding.

. Support membership sales, campaigns, referral programmes, and promotional initiatives.

. Prepare membership follow-up communications.

. Identify and explore new business opportunities and partnerships for the department.

4. Event Planning & Support

. Plan, coordinate, and execute members events, briefings, and engagement activities.

. Work closely with internal departments (F&B, Marina, Rooms, Events) to ensure seamless event

delivery.

. Assist in membership-related marketing activities and open-house initiatives.

5. Cross-Department Coordination

. Coordinate with Finance on membership billing matters (subscriptions, deposits, entrance fees).

. Liaise with operational departments to ensure members privileges and benefits are accurately

applied.

6. General Duties

. Ensure confidentiality and professionalism when handling member data and internal information.

. Uphold the club's service standards and contribute to a positive team environment.

. Carry out any other duties as assigned by Management.

Other Information

• Work location: West Coast Ferry Road (Bus 175 and 176) beside West Coast Park.
• Company transport provided (Clementi MRT Station).
• Meals provided.