Member Service Waitress

Job Responsibilities:

Concierge Desk

• Attend to all member queries, concerns, feedback and requests via phone, emails and face-to-face
• Execute all the opening and closing procedures, desk duties and side duties
• Services include: bill payment and inquiry, handling of cash float, member endorsement, member advertisements, issuance of special passes, reservation and registration of events and dining, etc.
• Function as part of the operations staff to provide counter and administrative coverage for the daily operation
• Attend to all member queries, concerns, feedback and requests via phone and email
• Attend to members queries and serve F&B
• Other related ad-hoc duties as specified by management.

Entrance

• Welcoming and managing the incoming crowd, overseeing guest management, and ensuring accurate registration
• To manage the team and operations in the absence of the executives and managers
• Possess knowledge of all security and emergency procedures

Additional Duties (Executive)

• Support the managers in the execution and handling of tasks and side duties effectively.
• Support incoming associates and ensure that SOPs are adhered to.
• To manage the team and operations in the absence of the executives and managers

Job Requirements

• GCE O level and above
• Work experience in customer service industry, e.g. hotel, clubs, retail, etc.
• Good interpersonal skills and ability to interact confidently with people of all levels.
• The role requires to service the clients with English and Mandarin
• Preferably with a year of related experience
• Good in administration, Microsoft Office, and computers
• Ability to handle challenging customers
• 5-day work week. Weekly one day off from Mon-Sat on rotation basis and Sunday off. Public holidays off as well.